Air Freight/Customer Service Agent

Company: DHL Global Forwarding
Location: Milwaukee
Posted on: May 9, 2024

Job Description:

JOB DESCRIPTION Job Title: Airfreight Specialist
Job Location: MKE - Cudahy, Wisconsin (Milwaukee)
As an Airfreight Specialist you will be responsible for the movement of our customer's air shipments. You will coordinate and be the main point of contact for our airfreight shipments from initial customer contact to final destination.
Key Responsibilities:

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares export documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing of AES (automated export system) with US customs
• Responsible for timely completion of export documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Keep communication open with customer and overseas offices in regards to shipment movement
• Follow up with airline to keep track of departure information and updates
• Responsible for accounting (costs vs revenue) on the shipment
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated
• Meet all Key Performance Indicators (KPI's) assigned for operations and customer service
• Follow all best practices set by corporate
• Perform additional duties as assigned
  Focus
  • Work as a team on department issues
  • Receive training/support
  • Meet/exceed expectations
  • Support on cargo movement/pricing
  • Receive leadership/guidance/support
    Skills / Requirements:
    • Exceptional customer service skills
    • Detail oriented and strong follow-up skills
    • Proficient with Microsoft office (Word, Excel, Outlook)
    • Air freight industry experience preferred
    • Cargo Wise systems knowledge is a plus
      Why join DHL Global Forwarding?
      We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
      

Keywords: DHL Global Forwarding, Fond du Lac , Air Freight/Customer Service Agent, Professions , Milwaukee, Wisconsin