FondduLacRecruiter Since 2001
the smart solution for Fond du Lac jobs

Call Center Customer service - J

Location: Fond Du Lac
Posted on: September 10, 2020

Job Description:

This is a 6+month contract position



SUMMARY: Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.



Must be able to work any shift from 7am-8pm CST. Some experience in outlook, microsoft, excell, and word. Previous customer service experience a must.



Must be able to work any shift from 7am-8pm CST Monday thru Friday. Occasional overtime maybe required 40 hour work weeks We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fond du Lac , Call Center Customer service - J, IT / Software / Systems , Fond Du Lac, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Manual QA Tester
Description: Interactive Business Systems is teaming up with a Madison, WI client to locate and bring on a Manual QA Tester for a long term contract opportunity Responsibilities Perform manual testing, which may (more...)
Company: Interactive Business Systems
Location: Madison
Posted on: 09/21/2020

Lead Technical Developer
Description: Beacon Hill's client in Milwaukee, WI is looking for a Lead Technical Developer to lead the team in relation to application architecture, components and interfaces, design of the data model, data flows, (more...)
Company: Beacon Hill Staffing Group
Location: Milwaukee
Posted on: 09/21/2020

Database Architect
Description: Great opportunity available for client in Madison WI, 100 remote. Looking or a Database Architect with experience in both SQL Server and Oracle The successful candidate will Have recent within last (more...)
Company: Beacon Hill Technologies
Location: Madison
Posted on: 09/21/2020


Database Administrator
Description: Role Database Administrator Location Madison, WI Note Need only local or nearby resume. Position requires candidate to work onsite. Job Description The Database Administrator primary responsibilities (more...)
Company: Prospect Infosys Inc.
Location: Madison
Posted on: 09/21/2020

Software Implementation Project Manager/PMO Lead
Description: RESPONSIBILITIES Kforce is seeking a Software Implementation Project ManagerPMO Lead for a client in Madison, WI. This position is 75 a hands-on software implementation project manager and 25leadingtraining (more...)
Company: Kforce Technology Staffing
Location: Madison
Posted on: 09/21/2020

Software Engineer Android
Description: SunIRef:it Qualifications B.S. Computer Science, Computer Engineering or a related STEM field At least 6 months of
Company: L & M
Location: Madison
Posted on: 09/21/2020

Computer Operator
Description: IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. (more...)
Company: IGT
Location: Madison
Posted on: 09/21/2020

IT Project Manager/Scrum Master - Direct Hire - Madison, WI
Description: Our client, a leading Web Services and E-Commerce company, is currently seeking a full-time App-Dev Project ManagerScrum Master to complement
Company: DIVERSANT, LLC.
Location: Madison
Posted on: 09/21/2020

Oracle DBA
Description: Our client seeks an Oracle Database Administrator. Primary responsibilities for standard maintenance and administration of Oracle and SQL databases for DCF development applications and COTS applications. (more...)
Company: IO Datasphere
Location: Madison
Posted on: 09/21/2020

IT Network Manager - Paid Relocation to Lacrosse WI!
Description: IT Network Manager I am seeking a full-timesalaried IT Network Engineer Manager for one of our best clients in the Lacrosse area of Wisconsin - relocation will be paid for The IT Network Manager role (more...)
Company: Beacon Hill Technologies
Location: Madison
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Fond du Lac RSS job feeds