Call Center Customer service - H
Location: Fond Du Lac
Posted on: April 8, 2021
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Job Description:
SUMMARY: Successfully completed the required basic training,
able to perform basic job functions with help from co-workers,
specialists and managers on non-basic issues. MAJOR JOB DUTIES AND
RESPONSIBILITIES: Primary duties may include, but are not limited
to: Responds to customer questions via telephone and written
correspondence regarding insurance benefits, provider contracts,
eligibility and claims. Analyzes problems and provides
information/solutions. Operates a PC/image station to obtain and
extract information; documents information, activities and changes
in the database. Thoroughly documents inquiry outcomes for accurate
tracking and analysis. Develops and maintains positive customer
relations and coordinates with various functions within the company
to ensure customer requests and questions are handled appropriately
and in a timely manner. Researches and analyzes data to address
operational challenges and customer service issues. Provides
external and internal customers with requested information. Under
immediate supervision, receives and places follow-up telephone
calls / e-mails to answer customer questions that are routine in
nature. Uses computerized systems for tracking, information
gathering and troubleshooting. Requires limited knowledge of
company services, products, insurance benefits, provider contracts
and claims. Seeks, understands and responds to the needs and
expectations of internal and external customers.
EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6
months experience in an automated customer service environment or
any combination of education and experience, which would provide an
equivalent background.
Training will begin on September 15th and go through October 17th.
Attendance is critical. Training will mostly likely be 7:00-3:30 or
7:30-4:00. After training, shifts run from 7:00-3:30 to 9:30-6:00.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Fond du Lac , Call Center Customer service - H, IT / Software / Systems , Fond Du Lac, Wisconsin
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