FondduLacRecruiter
the smart solution for Fond du Lac jobs

Call Center Customer service - H

Location: Fond Du Lac
Posted on: March 18, 2019

Job Description:

SUMMARY: Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.



Training will begin on September 15th and go through October 17th. Attendance is critical. Training will mostly likely be 7:00-3:30 or 7:30-4:00. After training, shifts run from 7:00-3:30 to 9:30-6:00. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fond du Lac , Call Center Customer service - H, IT / Software / Systems , Fond Du Lac, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Informatica / Business object consultant
Description: Knowledge and Skills Required for the position: 1. Data warehouse/data marts using Kimball Inmon methodologies 2. Informatica PowerCenter V10.1 3. SAP Business Objects
Company: Xchange Software Inc.
Location: Madison
Posted on: 03/24/2019

Java Developer Intern
Description: Who We AreWe are a leading not-for-profit health insurer in Wisconsin, and our services have grown to reach active-duty and retired military personnel, seniors, and families in Wisconsin, across the U.S., (more...)
Company: WPS Health Solutions
Location: Madison
Posted on: 03/24/2019

Junior SQL Developer - Milwaukee
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Milwaukee
Posted on: 03/24/2019


QA Automation lead
Description: Skill Set Required:
Company: ktek
Location: Milwaukee
Posted on: 03/24/2019

UNIX/Linux Administrator
Description: The Unix/Linux System Administrator is responsible for the installation, upgrade, and support of operating systems and assigned software products. Identifies and resolves operating system problems and (more...)
Company: WPS Health Solutions
Location: Madison
Posted on: 03/24/2019

Technical Project Manager
Description: Project Manager Location Milwaukee, WI Experience 12 Requirements Very strong experience 12 years . Has experience in working with large scale teams and manage big volume programs. Work as Sr. Program (more...)
Company: GlobalLogic, Inc.
Location: Milwaukee
Posted on: 03/24/2019

Entry-Level C# Software Developer - Milwaukee
Description: Employer is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Milwaukee
Posted on: 03/24/2019

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Madison
Posted on: 03/24/2019

Junior Front End Developer
Description: Employer is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Madison
Posted on: 03/24/2019

Junior Java Developer - Madison
Description: Employer is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Madison
Posted on: 03/24/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Fond du Lac RSS job feeds