Customer Care Representative
Company: Anthem, Inc
Location: Fond Du Lac
Posted on: May 3, 2021
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it's a powerful
combination, and the foundation upon which we're creating greater
access to care for our members, greater value for our customers,
and greater health for our communities. Join us and together we
will drive the future of health care.
This is an exceptional opportunity to do innovative work that means
more to you and those we serve at one of America's leading health
benefits companies and a Fortune Top 50 Company.
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position
will require you to work remotely from your home with the
flexibility to return to a regular, in-office work environment. As
we continue to monitor guidance from CDC and state officials there
may be times you would need to report to the office on a monthly or
quarterly basis for team meetings or engagement activities. As a
Customer Care Representative you will act as a trusted advisor and
educator on health care related inquires. You will guide our
customers to a better healthcare experience, working every day to
make healthcare easy by the service you provide. If you want to be
a part of this exciting team, make a difference in someone's life
and help make healthcare easy, apply today!
Here's what a typical day may look like:
+ From the moment you login, you'll be focused on proactively
resolving our members and/or providers questions and concerns using
computer based resources to find answers
+ You will guide members and providers with their healthcare needs
by explaining benefits, solving claim concerns, helping find a
doctor via telephone calls, online chats or e-mails.
+ You will partner internally to create a seamless experience for
our customers and resolve potential issues.
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
+ High school diploma or GED equivalent from an accredited
+ 1 year of experience in customer service, including excellent
communication both verbal and written and problem solving skills;
or any combination of education and experience, which would provide
an equivalent background.
+ A passion for serving others with the ability to be empathetic
and the desire to go above and beyond to help resolve members
questions at the first point of contact
+ A customer advocate willing to listen and find creative solutions
to address and resolve customers questions, issues or concerns
+ A composed individual able to multi-task, navigating multiple
computer applications and working efficiently while communicating
and serving the customer
+ Must have a strong work ethic and sense of responsibility to your
team mates and our members, demonstrated by the simplest things
like being on time and available to meet member's needs, to being
accountable for commitments made to customers or others and
ensuring follow-ups are completed.
+ Flexible and quick learner, willing to adapt to changing customer
and business needs.
+ Ability to work from home with internet access and a quiet and
private work space
Anthem, Inc. is ranked as one of America's Most Admired Companies
among health insurers by Fortune magazine and has been named a 2019
Best Employers for Diversity by Forbes. To learn more about our
company and apply, please visit us at careers.antheminc.com. An
Equal Opportunity Employer/Disability/Veteran. Anthem promotes the
delivery of services in a culturally competent manner and considers
cultural competency when evaluating applicants for all Anthem
Keywords: Anthem, Inc, Fond du Lac , Customer Care Representative, Other , Fond Du Lac, Wisconsin
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