Part-time Patient Access Representative (SSM) - Fond Du Lac, WI

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent experience
  
• 1+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
  
• 1+ years of computer experience
  
• Ability to work part-time, Monday - Wednesday between 7:30am - 4:00pm then 7:00am - 7:00pm every other weekend including the flexibility to work occasional overtime given the business need
  Preferred Qualifications:
  
  • Experience with Microsoft Office products
    Experience in a Hospital Patient Registration Department, Physician office or any medical setting
    Working knowledge of medical terminology
    Understanding of insurance policies and procedures
    Experience in insurance reimbursement and financial verification
    Ability to perform basic mathematics for financial payments
    Experience in requesting and processing financial payments
    Soft Skills:
    
  • Strong interpersonal, communication and customer service skills
    Physical Demands:
    
  • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
    **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
    --
    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    UnitedHealth Group--is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
    #RPO #RED

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