Social Services Supervisor- Inpatient
Company: Rogers Behavioral Health
Location: Menomonee Falls
Posted on: May 6, 2024
Job Description:
The Social Services Supervisor provides leadership to members of
the social service department with oversight responsibilities in
collaboration with the Manager/Director. This position works with
respective program managers and directors to assist with overseeing
group programming, activities, and other related services to meet
patient therapeutic, physical, emotional, and spiritual needs. The
position also performs duties related to developing and conducting
individual and group programming for patients.
Coordinates, evaluates, and supervises group facilitators. Has
knowledge, skills, and abilities in a wide variety of expressive
media. The Social Services Supervisor has a thorough working
knowledge of protocol materials, group treatment, and understanding
of applying content within a psychiatric setting. These include,
but are not limited to, Cognitive Behavioral Therapy, Dialectical
Behavioral Therapy, and group-based treatment.Job Duties &
Responsibilities:Supervisory duties to include:
- Oversight of all Therapeutic Specialist (TS) staff and
maintaining staffing levels to grid.
- Ensure all shifts are staffed and can accommodate capacity of
program and accurate documentation occurs through the payroll
process including but not limited to approving timecards.
- Participate in recruitment activities including but not limited
to posting positions, hiring, and onboarding new staff.
- Complete introductory, mid-point, and annual performance
appraisals.
- Ensure patients are attending groups and if absent, make sure
documentation has been entered into EMR.
- Coordinate or provide TS training, including but not limited to
assignment of new employee with onboarding plans, ensure accurate
completion of Job Specific Checklist (JSC), secure coverage and
attendance at didactic training/shadowing, on-the-job coaching, and
participation in the disciplinary process with supervisor.
- Participate in fidelity monitoring to ensure quality to group
delivery meets system expectations, offering feedback, and coaching
staff to encourage growth in areas of opportunity.
- Auditing charts to ensure therapeutic documentation meets
standard requirements.
- Other duties as assigned.
-Effectively hire and train employees according to accurate and
current job descriptions
- Develop and maintain job descriptions.
- Develop department training program that incorporates job
descriptions with policies and procedures.
- Incorporates job description criteria in the employee
performance evaluation tool.
- Monitor staff performance and manage personnel by example and
by participant in workload completion when necessary.
- Interactive with employees in a sensitive, positive
manner.
- Understand and use the Human Resources policies and procedures
manual.
- Process timesheets in a timely and accurate manner.
- Involve Human Resources in any potentially difficult employee
performance-related situation and initiate disciplinary process, as
needed.
- Communicate with employees promptly when incidents arise that
may be a detriment to their performance or to Rogers in
general.
- Assist employees in professional growth.
- Develop a working schedule that provides consistent in coverage
and potential for future recruitment.
- Develop performance standards by which employees can be
measured.
- Develop measurements for competence with each are of
responsibility.
- Establish monthly department meetings to provide timely
communication and problem resolution.
- Perform employee evaluations in a timely manner.
-Assist in the recruitment process
- Recruit, hire, and train employees according to accurate and
current job descriptions.
- Complete the necessary recruitment and hiring documents in a
timely and accurate manner.
- Assist the Human Resources department in the development t of
an effective advertisement.
- Develop screening criteria for analysis of applicant's
qualifications, professional aptitude, and overall quality
contribution to Rogers.
- Incorporate job description criteria in the employee
performance evaluation tool.
-Promote a team atmosphere by treating individuals with respect and
honesty and by using directcommunication and active listening
skills
- Be open to change and actively support change.
- Be open to others' ideas and points of view.
- Evaluate employees objectively and provide employees with
periodic feedback.
-Promote department goals as well as the mission of Rogers
- Communicate goals to fellow staff members.
- Maintain department policies and procedures.
- Include requirements and guidelines from external agencies
(i.e., Joint Commission, State of Wisconsin).
- Maintain and/or communicate to appropriate party function
backlog at a set time.
- Educate new staff regarding regulations or requirements of
those functions that relate to their areas or departments, as
directed.
- Demonstrate acceptance and training of student interns in the
department, as directed.Programming
- Remain available for immediate problem-solving, such as sudden
changes in programming for the day, or need for changes in staffing
levels.
- Facilitate protocol groups, as needed.
- Evaluate, plan, and coordinate programming to meet patients'
needs.
- Maintain the supplies of the Therapeutic Specialist
department.
- Be flexible with work assignments, including schedule changes
and program additions.
- Be able to complete job responsibilities with minimal
supervision, and complete the activities assigned by the
manager/director.
- Have a good working knowledge of protocol programming
materials.
- Demonstrate a willingness to perform any/all duties within the
capacity of one's job and/or professional credentials.
-Documentation/Treatment
- Complete a treatment plan and evaluation according to all
applicable policies.
- Complete therapeutic documentation according to all applicable
policies.
- Demonstrate knowledge and skills necessary to collect and
review information regarding the patient's status in order to
identify age-specific needs. Provide interventions that are
appropriate to the developmental age of the patient/resident
population served.
- Participate as a team member in contributing to the development
of a treatment plan assessing patient needs; review information
regarding the patient's status in order to identify age-specific
needs; and provide interventions that are appropriate to the age of
the patient/resident population served.Additional Job
Description:Education/Training Requirements:
- Bachelor's degree in human services related field required.
Master's degree in related field preferred.
- Credential to provide care to Substance Use Disorders (SUD)
preferred. Or must obtain SAC-IT within 3 months of hire and
maintain based on current state licensure requirements.
- A minimum of two (2) years experience in supervisory/management
role is strongly preferred.
- Excellent communication skills, customer focus, proficiency,
leadership ability, and professional integrity.
- Self-starter attitude; comfortable with working
independently.
- Electronic medical record software experience, with
Cerner.
- Strong proficiency in Adobe -, Adobe - Creative Suite, and
Microsoft - Office Products.
- Ability to work quickly and effectively in a fast-paced
detail-oriented environment while adhering to deadlines.
- American Heart Association Healthcare Provider CPR
certification or American Red Cross Professional Rescue is required
within thirty (30) days of date-of-hire. Annual re-certification is
required.
- Formal training in management of the aggressive patient within
sixty (60) days of date-of-hire. Annual re-certification is
required.
- Clinical experience in mental health or chemical dependency
services is required.Clinical Substance Abuse Counselor - Cert,
Clinical Supervisor - Cert, Clinical Supervisor In Training - Cert,
Licensed Alcohol And Drug Counselor - Cert, Licensed Clinical
Professional Counselor - Cert, Licensed Clinical Social Worker -
Cert, Licensed Independent Clinical Social Worker - Cert, Licensed
Marriage And Family Therapist - Cert, Licensed Mental Health
Counselor - Cert, Licensed Professional Clinical Counselor - Cert,
Licensed Professional Counselor - Cert, Social Worker - Cert,
Substance Abuse Counselor - Cert, Substance Abuse Counselor - In
Training - Cert
Keywords: Rogers Behavioral Health, Fond du Lac , Social Services Supervisor- Inpatient, Other , Menomonee Falls, Wisconsin
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