IT System Analyst

Company: Dodge County
Location: Juneau
Posted on: March 5, 2025

Job Description:

Description



Status: Full Time, ExemptStarting Wage Range: $39.93/hr. - $44.00/hr.
Department: Information TechnologyPosition Open Until Filled - Application Review Date: March 31, 2025Please submit Resume and Cover Letter with application
*We are looking for a motivated individual who can align technical solutions with Dodge County's operations. We are looking for an IT data application specialist to provide systems administration, project management, optimization, security updates, data driven reports, training, and focused IT support. The IT Systems Analyst will help Human Services & Clearview day-to-day technology needs and collaborate with the Dodge County leadership for continuous improvement, support priorities, and strategic initiatives. The IT Systems Analyst will work in the Dodge County IT Department Office, as one-of-four County IT Systems Analysts supporting County data information systems. *




Dodge County offers a generous benefits package including:

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• Paid Time Off (PTO) - available for use after 30 days of employment
  
• 10 observed paid holidays
  
• Health, Dental, Vision Insurance
  
• Health Savings Account (HSA) - with employer contributions - HRA
  
• Life insurance, Long-term disability and Flex spending
  
• Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.
  
  ESSENTIAL FUNCTIONS
  
  
• Monitors, maintains, and updates applications, database servers, and data information systems. Performs routine maintenance.
  
• Researches, gathers requirements, analyzes, recommends, plans, executes, and monitors installations and deployments of application software, service packs, and critical updates using enterprise deployment process.
  
• Reviews, tests, and deploys server security updates, operating system updates, included SQL and system patches across enterprise data systems.
  
• Maintains enterprise production, testing and development data information systems environments to ensure system software and upgrades reliability, by following proper testing process and procedures prior to production implementation.
  
• Implements and maintains software provider updates and revisions to system applications, upgrade packages, interfaces, databases, and utilities; installs these updates in such a way as to minimize inconvenience to users.
  
• Responds to critical server issues and troubleshoots. Reviews logs to determine if systems and databases are operating properly after system or application failures.
  
• Maintains and documents departmental business processes defined by system configuration and application configuration changes.
  
• Stays current and coordinates with the network team to assist in the security of systems to protect and prevent data loss. Monitors and maintains system security configurations, rules, and workflows, in collaboration with application County department owners.
  
• Remediates issues and problems as they are discovered. Documents and makes emergency configuration changes as needed.
  
• Supports third party system interfaces using the latest integration tools.
  
• Develops database queries, standard reports, and report templates as required and requested by County leadership.
  
• Collaborates with Department Heads and/or their assignees, vendors, and other staff on research and project costs.
  
• Manages and coordinates multiple concurrent projects and resources by utilizing continuous improvement practices, developing and delivering system design, monitoring and communicating project statuses, and continually reviewing implementation project plans.
  
• Maintains and makes recommendation for improvements to enterprise applications and data information systems.
  
• Performs routine system and operational self-audits for application, database, security, data integrity, data backup, and workflow.
  
• Provides escalated support to all County computer and other electronic device users as needed.
  
• Responds to emergency trouble shooting situations during work and/or non-work hours.
  
• Provides escalated assistance, recommendations, and troubleshooting guidance, as needed.
  
• Participates in after-hours on-call rotation.
  
• Assists other IT personnel as needed.
  
• Other duties as assigned.
  
  REQUIRED JOB COMPETENCIES
  
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  • Knowledge of database platforms, implementations, installation, configuration, and integration with adjoining platforms.
    
  • Knowledge of SQL, Access, and Oracle platforms.
    
  • Knowledge of Document Management systems, Records Management systems, and Financial systems.
    
  • Knowledge of implementations, installation, configuration, and integration of network protocols and server platforms, and integration of network server operating systems and client operating systems.
    
  • Knowledge of LAN and WAN, project management, capacity planning, work plan preparation, and version change control.
    
  • Knowledge of Internet connectivity, network security design, and implementation techniques.
    
  • Skill in assisting customers with computer related problems.
    
  • Knowledge of administrative policies and procedures of the County.
    
  • Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
    
  • Ability to establish and maintain accurate records of assigned activities and operations.
    
  • Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
    
  • Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
    
  • Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
    
  • Ability to think quickly, maintain self-control, and adapt to stressful situations.
    
  • Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
    
  • Ability to perform mathematical calculations required of this position.
    
  • Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
    
  • Skill in researching and understanding complex written materials.
    
  • Ability to prepare and maintain accurate and concise records and reports.
    
  • Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
    
  • Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
    
  • Ability to handle sensitive interpersonal situations calmly and tactfully.
    
  • Ability to maintain professionalism at all times.
    
  • Ability to maintain effective working relationships with individuals within and outside the organization.
    
  • Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
    
    PHYSICAL AND WORK ENVIRONMENT
    
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    • This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
      
    • Work may be performed above or below ground, to include confined spaces, both indoors and outdoors.
      
    • Work has standard vision requirements.
      
    • Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
      
    • Hearing is required to perceive information at normal spoken word levels.
      
    • Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
      
    • Work is generally in a moderately noisy office setting. Loud noise working conditions will occur in server areas.
      
      Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
      If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Qualifications
      EducationBachelors of Information Technology (required)
      ExperienceFingerprinting is required. Criminal background and local records check, including the Department of Transportation and NCIC/CIB wants/warrants database. (required)Bachelor's Degree in Information Technology or other computer science field and five (5) years' work experience with Microsoft SQL databases and/or systems, and network applications. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. (required)
      
      

Keywords: Dodge County, Fond du Lac , IT System Analyst, Professions , Juneau, Wisconsin