Customer Service Representative - Dairy
Company: Armor Animal Health
Location: Beaver Dam
Posted on: April 24, 2024
Job Description:
Under the guidance of the Inside Sales Manager this associate
will work together with the outside sales and other team members of
the company to grow new and existing customers while increasing
customer satisfaction. It will include daily customer service
duties: inbound calls to customers, entering incoming client
orders, supporting outside sales on mutual client transactions and
other duties as required. Customer calls will be with Dairy farmers
across the Midwest, so a farming background and some product
knowledge is required.
RESPONSIBILITIES AND DUTIES INCLUDE:
-
- Assist Outside Sales Representatives (OSR's) in driving sales
for designated customers
- Field all calls and coordinate route orders for your designated
customer list
- Answer inbound calls
- Promote our Professional Service Team, Value Add services,
programs and promotions
- Quickly and accurately input client transactions: orders and
quotes
- Handle all errors/returns/credits/damages and funnel through
Sales Support Representative or Receiving Dept.
- Record all interactions with clients in Customer Relationship
Management (CRM) program
- Offer clients information on products and solutions, up-sell,
cross-sell, and educate each client with the goal of increasing
sales and customer loyalty
- Use cost and availability to recommend alternate products and
provide accurate information regarding availability of in and out
of stock items.
- Find the most cost-effective avenue for shipping
- Review backorder reports daily and release backorders on a
timely basis
- Sales Support Backup Duties
- Web Orders
- Processing Credits
- Year End Tax Report
- Route Want Lists
- Assist Store customers
- Assist in training process and creating/maintaining Standard
Operating Procedures (SOPs)
- Mentor/Coach new CSR's in role QUALIFICATIONS:
To perform this job successfully, an individual must be able to
perform each duty satisfactorily. Enthusiasm, initiative,
reliability, creativity, leadership, teamwork, confidentiality and
an outgoing personality are important attributes for this
individual.
- 2 - 4-year degree or equivalent experience, agriculture or
animal science background preferred but not required
- Demonstrated success in meeting sales goals and growing
sales
- Strong interpersonal skills that help improve the bottom line
and profitability of the company
- Excellent telephone sales personality skills that project a
warm, inviting, and trustworthy image
- Ability to handle difficult customers with diplomacy and
tact
- Excellent written and oral communication skills
- Proficient computer skills including MS office suite
- Ability to follow directions, prioritize work, make decisions,
and manage multiple projects.
- Ability to speak/translate Spanish or other foreign language a
plus
- Positive attitude and approach, integrity, and responsible
HOURS OF WORK:
- Monday - Friday 8-5pm; offering a competitive wage and full
benefits package
- Occasional overtime, as needed
OFFICE LOCATION - work is performed in the office
1240 Green Valley Road
Beaver Dam, WI 53916
Keywords: Armor Animal Health, Fond du Lac , Customer Service Representative - Dairy, Sales , Beaver Dam, Wisconsin
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